Growth design

Overview

The Early Customer Development team falls under our growth vertical.

Main focus is nurturing group practices and make sure we are increasing the number of total group practices through feature work that reduces administrative work and helps practices succeed.

Role & Timeline

Role: Senior designer (only designer)

Note: Since this is current work, details are only available upon request. Overview of recent releases available below.

Recent releases:

Transfer client data

Introduced first self-service transfer process helping clinicians transfer over their existing client lists from other EHR's.

results:

Reduced overall transfer time by 76% helping clinicians set up their practice in 1-3 days.
Ensured 100% data security (compared to 82%)
Increased transfer requests by 13% by increasing discoverability of feature.

Access shipped product

Supervision feedback

Improving group practice needs by offering supervision features to reduce clinician admin load and help candidates get licensed.

results:

Reduced time required to complete post-appointment documentation by 72% hours allowing clinicians to have more time to deliver care.
Increased number of group practices joining by 11%, directly impacting total revenue.

Access shipped product